Returns & Exchanges

Due to the perishable nature of our high-quality meats, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your delivery. If your order arrives damaged or does not meet our quality standards, please contact our support team within 7 days of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Thoroughly check your box upon arrival to ensure all vacuum-sealed proteins are present and remained frozen or cool to the touch during transit.

• 2.
  Document Issues

  In the event of damage or a quality concern, take clear photos of the product, the packaging, and the shipping label to help our team investigate.

• 3.
  Contact Support

  Reach out to our Member Support team via our help center or live chat with your order number and documentation ready within 7 days of receipt.

• 4.
  Resolution Processing

  Our team will review your claim and, if eligible, issue a replacement for the item or a credit to your account for future orders.